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ease;z-index:5}.kilolo-scroll-btn:hover{background:var(--primary);color:#fff;border-color:var(--primary);transform:translate(-50%) scale(1.05)}@media(max-width:680px){.kilolo-launcher{right:16px;bottom:76px;padding:12px 16px;font-size:13px}.kilolo-launcher span:not(.kilolo-launcher-badge){display:none}.kilolo-panel{right:12px;left:12px;bottom:88px;width:auto;max-height:calc(100vh - 110px);border-radius:16px}.kilolo-header{padding:14px 16px}.kilolo-messages{padding:16px}.kilolo-input{padding:12px 16px}.kilolo-starters{padding:10px 16px 14px}.kilolo-starters-grid{gap:6px}.kilolo-starter-btn,.kilolo-quick-reply-btn{font-size:12px;padding:6px 12px}.kilolo-card-btn{padding:10px 14px}.kilolo-message-content>p{font-size:13px;padding:10px 14px}}@media(max-width:400px){.kilolo-panel{right:8px;left:8px;bottom:76px;max-height:calc(100vh - 96px);border-radius:14px}.kilolo-header-info strong{font-size:14px}.kilolo-message-content>p{font-size:12px;padding:8px 12px}}:root[data-theme=dark] .kilolo-panel{border-color:var(--line);box-shadow:0 24px 80px #0006}:root[data-theme=dark] .kilolo-message.kilolo .kilolo-message-content>p{background:var(--surface-strong);border-color:var(--line)}:root[data-theme=dark] .kilolo-message.user .kilolo-message-content>p{background:var(--primary)}:root[data-theme=dark] .kilolo-close-btn:hover{background:var(--accent);color:#fff}:root[data-theme=dark] .kilolo-send-btn{background:var(--primary)}:root[data-theme=dark] .kilolo-send-btn:hover:not(:disabled){background:var(--primary-strong)}:root[data-theme=dark] .kilolo-card-btn:hover{border-color:var(--primary);box-shadow:0 4px 12px #0003}:root[data-theme=dark] .kilolo-starter-btn:hover,:root[data-theme=dark] .kilolo-quick-reply-btn:hover,:root[data-theme=dark] .kilolo-action-btn:hover{background:var(--primary);color:#fff}.rewards-page{max-width:1200px;margin:0 auto}.rewards-page .section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}.rewards-page .section-heading h2{font-size:clamp(24px,3vw,32px);font-weight:800;letter-spacing:-.02em;margin:0}.rewards-page .section-heading .muted-text{color:var(--muted);font-size:14px;margin:4px 0 0}.rewards-page .section-heading.clickable{cursor:pointer;transition:background .2s ease;padding:4px 8px;margin:-4px -8px;border-radius:8px}.rewards-page .section-heading.clickable:hover{background:color-mix(in srgb,var(--primary) 6%,transparent)}.rewards-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.rewards-actions .soft-button{min-height:36px;padding:8px 14px;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:10px;background:var(--surface-strong);color:var(--text);font-weight:700;font-size:13px;transition:all .2s ease;cursor:pointer}.rewards-actions .soft-button:hover{background:var(--primary);color:#fff;border-color:var(--primary);transform:translateY(-1px);box-shadow:0 4px 12px color-mix(in srgb,var(--primary) 20%,transparent)}.rewards-actions .soft-button:active{transform:scale(.96)}.rewards-actions .soft-button:disabled{opacity:.5;cursor:not-allowed;transform:none}.notice-panel.success{background:color-mix(in srgb,var(--primary) 10%,transparent);border:1px solid color-mix(in srgb,var(--primary) 30%,transparent);color:var(--primary-strong)}.notice-panel.error{background:color-mix(in srgb,var(--accent) 10%,transparent);border:1px solid color-mix(in srgb,var(--accent) 30%,transparent);color:var(--accent)}.reward-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-bottom:24px}.reward-stat{padding:24px 20px;border-radius:16px;background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow);transition:all .3s ease;display:grid;gap:8px;position:relative;overflow:hidden}.reward-stat:hover{transform:translateY(-2px);box-shadow:0 12px 40px color-mix(in srgb,var(--primary) 10%,transparent)}.reward-stat .stat-icon{color:var(--primary)}.reward-stat span{color:var(--muted);font-size:13px;font-weight:600;letter-spacing:.3px}.reward-stat strong{font-size:clamp(28px,3.5vw,38px);font-family:Manrope,Inter,sans-serif;font-weight:800;color:var(--text);line-height:1.1}.reward-stat small{color:var(--muted);font-size:13px}.reward-stat .stat-trend{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:50px;background:color-mix(in srgb,var(--primary) 8%,transparent);color:var(--primary-strong);font-size:12px;font-weight:700;margin-top:4px;width:fit-content}.tier-progress{margin-top:10px;width:100%}.tier-progress-bar{width:100%;height:6px;background:color-mix(in srgb,var(--line) 60%,transparent);border-radius:50px;overflow:hidden;position:relative}.tier-progress-fill{height:100%;background:linear-gradient(90deg,var(--primary),var(--gold));border-radius:50px;transition:width .8s cubic-bezier(.4,0,.2,1);position:relative}.tier-progress-fill:after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,transparent,rgba(255,255,255,.3),transparent);animation:shimmer 2s infinite}@keyframes shimmer{0%{transform:translate(-100%)}to{transform:translate(100%)}}.tier-progress small{display:block;margin-top:6px;font-size:12px;color:var(--muted)}.filters-panel{padding:20px;border-radius:16px;background:var(--surface);border:1px solid var(--line);margin-bottom:24px;animation:slideDown .3s ease}.filters-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px;align-items:end}.filter-group{display:grid;gap:6px}.filter-group label{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}.search-input-wrapper input{width:100%;min-height:44px;padding:0;border:none;background:transparent;color:var(--text);font-size:14px;outline:none}.filter-group select{width:100%;min-height:44px;padding:0 40px 0 14px;border:1px solid var(--line);border-radius:10px;background:var(--surface-strong);color:var(--text);font-size:14px;font-weight:600;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%2368635a' stroke-width='1.5' fill='none'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;cursor:pointer;transition:all .2s ease}.filter-group select:focus{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 12%,transparent)}.rewards-page .content-panel{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:20px;margin-bottom:20px;box-shadow:var(--shadow);transition:all .3s ease}.rewards-page .content-panel:hover{border-color:color-mix(in srgb,var(--primary) 20%,var(--line))}.rewards-page .table-panel{padding:0;overflow:hidden}.rewards-page .table-panel .section-heading{padding:20px 24px 16px;margin:0;border-bottom:1px solid var(--line)}.rewards-page .table-panel .section-heading h3{font-size:18px;margin:0}.rewards-page .table-panel .section-heading .eyebrow{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.8px;font-weight:800;margin:0 0 4px}.section-actions{display:flex;align-items:center;gap:12px}.item-count{font-size:12px;color:var(--muted);font-weight:600}.icon-button.small{width:32px;height:32px;display:inline-grid;place-items:center;border:1px solid var(--line);border-radius:8px;background:var(--surface-strong);color:var(--text);cursor:pointer;transition:all .2s ease}.icon-button.small:hover{background:var(--primary);color:#fff;border-color:var(--primary)}.reward-row{display:grid;grid-template-columns:minmax(0,1fr) 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.reward-amount strong.positive{color:var(--primary-strong)}.reward-row .reward-amount strong.negative{color:var(--accent)}.reward-row .reward-amount small{font-size:11px;color:var(--muted)}.reward-row .status-chip{display:inline-flex;align-items:center;padding:4px 10px;border-radius:50px;font-size:11px;font-weight:800;text-transform:capitalize;letter-spacing:.3px}.reward-row .status-chip.completed,.reward-row .status-chip.success,.reward-row .status-chip.processed,.reward-row .status-chip.active{color:#22c55e;background:color-mix(in srgb,#22c55e 12%,transparent);border:1px solid color-mix(in srgb,#22c55e 20%,transparent)}.reward-row .status-chip.pending,.reward-row .status-chip.processing{color:#f59e0b;background:color-mix(in srgb,#f59e0b 12%,transparent);border:1px solid color-mix(in srgb,#f59e0b 20%,transparent)}.reward-row .status-chip.failed,.reward-row .status-chip.expired,.reward-row .status-chip.suspended{color:#ef4444;background:color-mix(in srgb,#ef4444 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var(--line);border-radius:10px;background:var(--surface-strong);color:var(--text);font-size:14px;font-weight:600;outline:none;cursor:pointer;transition:all .2s ease}.copy-field input:focus{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 12%,transparent)}.copy-field .soft-button{min-height:44px;padding:0 16px;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:10px;background:var(--primary);color:#fff;font-weight:700;font-size:13px;transition:all .2s ease;cursor:pointer;white-space:nowrap}.copy-field .soft-button:hover{background:var(--primary-strong);transform:translateY(-1px);box-shadow:0 4px 12px color-mix(in srgb,var(--primary) 30%,transparent)}.copy-field .soft-button:active{transform:scale(.96)}:root[data-theme=dark] .reward-stat{background:var(--surface-strong)}:root[data-theme=dark] .rewards-page .content-panel{background:var(--surface-strong)}:root[data-theme=dark] .reward-stat .stat-trend{background:color-mix(in srgb,var(--primary) 16%,transparent)}:root[data-theme=dark] .copy-field input{background:var(--surface)}:root[data-theme=dark] .reward-row:hover{background:color-mix(in srgb,var(--primary) 8%,transparent)}:root[data-theme=dark] .rewards-actions .soft-button:hover{background:var(--primary);color:#fff}:root[data-theme=dark] .search-input-wrapper{background:var(--surface)}:root[data-theme=dark] .filter-group select{background-color:var(--surface)}:root[data-theme=dark] .icon-button.small:hover{background:var(--primary);color:#fff}@media(max-width:1024px){.reward-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:768px){.reward-summary-grid{grid-template-columns:1fr}.filters-grid{grid-template-columns:1fr 1fr}.rewards-page .section-heading{flex-direction:column;align-items:stretch;gap:12px}.rewards-actions{flex-wrap:wrap}.rewards-actions .soft-button{flex:1;min-width:0}.copy-field{grid-template-columns:1fr;gap:8px}.copy-field input{min-height:48px}.copy-field .soft-button{justify-content:center;min-height:48px}.reward-row{grid-template-columns:1fr;gap:8px;padding:16px 20px}.reward-row .reward-amount{text-align:left;flex-direction:row;align-items:center;gap:12px}.reward-row .reward-meta{flex-wrap:wrap}.rewards-page .table-panel .section-heading{padding:16px 20px}.reward-stat,.referral-panel{padding:20px 16px}}@media(max-width:480px){.filters-grid{grid-template-columns:1fr}.rewards-actions{flex-direction:column}.rewards-actions .soft-button{width:100%;justify-content:center}.reward-stat strong{font-size:24px}.rewards-page .section-heading h2{font-size:20px}.rewards-page .content-panel{padding:0}.rewards-page .table-panel .section-heading{padding:14px 16px 12px}.reward-row{padding:12px 16px}.section-actions{gap:8px}.item-count{font-size:11px}}.rewards-page .table-panel .reward-rows-container{max-height:400px;overflow-y:auto}.rewards-page .table-panel 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.eyebrow{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.8px;font-weight:800;margin:0 0 4px}.support-header-left h2{font-size:clamp(22px,3vw,28px);font-weight:800;margin:0;color:var(--text)}.support-context{color:var(--muted);font-size:14px;margin:4px 0 0}.support-header-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.support-header-actions .soft-button{min-height:44px;padding:0 18px;display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:12px;background:var(--surface-strong);color:var(--text);font-weight:700;font-size:14px;transition:all .2s ease;cursor:pointer}.support-header-actions .soft-button:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000014}.support-header-actions .whatsapp-btn{background:#25d366;color:#fff;border-color:#25d366}.support-header-actions .whatsapp-btn:hover{background:#1da851;border-color:#1da851;box-shadow:0 4px 16px #25d3664d}.support-stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}.support-stat-card{padding:20px;border-radius:14px;background:var(--surface);border:1px solid var(--line);display:grid;gap:4px;transition:all .3s ease}.support-stat-card:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.support-stat-card .stat-label{font-size:12px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.support-stat-card strong{font-size:clamp(28px,3vw,36px);font-family:Manrope,Inter,sans-serif;font-weight:800;color:var(--text)}.support-stat-card small{font-size:12px;color:var(--muted)}.support-stat-card.open strong{color:#f59e0b}.support-stat-card.pending strong{color:#3b82f6}.support-stat-card.resolved strong{color:#22c55e}.notice-panel{padding:14px 18px;border-radius:12px;margin-bottom:20px;font-weight:700;display:flex;align-items:center;gap:10px;animation:slideDown .3s 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-1;display:flex;align-items:center;gap:12px;margin-top:8px}.form-actions .submit-btn{min-height:48px;padding:0 28px;display:inline-flex;align-items:center;gap:8px;border:none;border-radius:12px;background:var(--primary);color:#fff;font-weight:700;font-size:15px;transition:all .2s ease;cursor:pointer}.form-actions .submit-btn:hover:not(:disabled){background:var(--primary-strong);transform:translateY(-2px);box-shadow:0 4px 16px color-mix(in srgb,var(--primary) 30%,transparent)}.form-actions .submit-btn:disabled{opacity:.6;cursor:not-allowed}.form-actions .cancel-btn{min-height:48px;padding:0 20px;border:1px solid var(--line);border-radius:12px;background:var(--surface-strong);color:var(--text);font-weight:700;transition:all .2s ease;cursor:pointer}.form-actions .cancel-btn:hover{background:var(--accent);color:#fff;border-color:var(--accent)}.tickets-panel{padding:0;border-radius:16px;background:var(--surface);border:1px solid var(--line);overflow:hidden;box-shadow:var(--shadow)}.tickets-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 24px;border-bottom:1px solid var(--line);flex-wrap:wrap}.tickets-header-left .eyebrow{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.8px;font-weight:800;margin:0 0 4px}.tickets-header-left h3{font-size:18px;font-weight:800;margin:0;color:var(--text)}.tickets-filters{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.search-wrapper{display:flex;align-items:center;gap:10px;padding:0 14px;border:1px solid var(--line);border-radius:10px;background:var(--surface-strong);transition:all .2s ease;min-width:200px}.search-wrapper:focus-within{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 12%,transparent)}.search-wrapper svg{color:var(--muted);flex-shrink:0}.search-wrapper input{width:100%;min-height:40px;padding:0;border:none;background:transparent;color:var(--text);font-size:14px;outline:none}.search-wrapper input::placeholder{color:color-mix(in srgb,var(--muted) 70%,transparent)}.filter-select{min-height:40px;padding:0 40px 0 14px;border:1px solid var(--line);border-radius:10px;background:var(--surface-strong);color:var(--text);font-size:14px;font-weight:600;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%2368635a' stroke-width='1.5' fill='none'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;cursor:pointer;transition:all .2s ease}.filter-select:focus{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 12%,transparent)}.tickets-list{padding:4px 0}.ticket-item{border-bottom:1px solid var(--line);transition:all .2s ease}.ticket-item:last-child{border-bottom:none}.ticket-item:hover{background:color-mix(in srgb,var(--primary) 4%,transparent)}.ticket-item-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 24px;cursor:pointer;transition:all .2s ease;flex-wrap:wrap}.ticket-item-header:hover .expand-btn{opacity:1}.ticket-main-info{display:flex;align-items:center;gap:12px;min-width:0;flex:1}.ticket-main-info .status-icon{flex-shrink:0}.ticket-main-info .status-icon.resolved{color:#22c55e}.ticket-main-info .status-icon.pending{color:#f59e0b}.ticket-main-info .status-icon.default{color:var(--muted)}.ticket-info{display:flex;flex-direction:column;gap:2px;min-width:0}.ticket-info strong{font-size:14px;font-weight:700;color:var(--text);line-height:1.2;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-info .ticket-id{font-size:12px;color:var(--muted);font-weight:600}.ticket-meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.priority-badge{padding:4px 10px;border-radius:50px;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.3px}.priority-low{background:color-mix(in srgb,#22c55e 12%,transparent);color:#22c55e;border:1px solid color-mix(in srgb,#22c55e 20%,transparent)}.priority-medium{background:color-mix(in srgb,#f59e0b 12%,transparent);color:#f59e0b;border:1px solid color-mix(in srgb,#f59e0b 20%,transparent)}.priority-high{background:color-mix(in srgb,#ef4444 12%,transparent);color:#ef4444;border:1px solid color-mix(in srgb,#ef4444 20%,transparent)}.priority-urgent{background:color-mix(in srgb,#dc2626 20%,transparent);color:#dc2626;border:1px solid color-mix(in srgb,#dc2626 30%,transparent);animation:pulse-border 2s ease-in-out infinite}@keyframes pulse-border{0%,to{opacity:1}50%{opacity:.6}}.status-badge{padding:4px 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ease;opacity:.6}.expand-btn:hover{background:var(--primary);color:#fff;border-color:var(--primary);opacity:1}.ticket-item-details{padding:16px 24px 24px;background:color-mix(in srgb,var(--surface) 80%,var(--primary) 5%);border-top:1px solid var(--line);animation:slideDown .3s ease}.ticket-message,.ticket-response{margin-bottom:16px}.ticket-message strong,.ticket-response strong{display:block;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}.ticket-message p,.ticket-response p{margin:0;padding:12px 16px;border-radius:10px;background:var(--surface);color:var(--text);line-height:1.6;font-size:14px}.ticket-response p{background:color-mix(in srgb,var(--primary) 6%,var(--surface));border-left:3px solid var(--primary)}.ticket-order-info{display:flex;align-items:center;gap:16px;padding:10px 16px;border-radius:10px;background:var(--surface);border:1px solid var(--line);margin-bottom:16px;flex-wrap:wrap}.ticket-order-info span{font-size:13px;color:var(--muted)}.ticket-order-info strong{color:var(--text);font-weight:700}.ticket-timestamps{display:flex;gap:16px;flex-wrap:wrap;padding-top:12px;border-top:1px solid var(--line)}.ticket-timestamps small{font-size:12px;color:var(--muted)}.support-page .empty-state{display:grid;place-items:center;gap:12px;padding:60px 24px;text-align:center;color:var(--muted)}.support-page .empty-state svg{color:var(--line)}.support-page .empty-state p{font-size:16px;font-weight:700;color:var(--text);margin:0}.support-page .empty-state small{font-size:14px;color:var(--muted)}:root[data-theme=dark] .support-header{background:var(--surface-strong)}:root[data-theme=dark] .support-form-panel{background:var(--surface-strong)}:root[data-theme=dark] .tickets-panel{background:var(--surface-strong)}:root[data-theme=dark] .support-stat-card{background:var(--surface-strong)}:root[data-theme=dark] .ticket-item-details{background:color-mix(in srgb,var(--surface-strong) 80%,var(--primary) 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